bb44 Privacy Policy

1. Introduction and Scope

bb44 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to bb44's website, mobile application, and all related services. By opening an account or starting to use the platform, you are considered to have read and accepted the terms of this Policy.

This Policy may change from time to time. For significant changes, bb44 will notify users in a timely manner. To fully understand your rights and bb44's responsibilities, you are encouraged to read the Terms and Conditions carefully.

2. Types of Information Collected

bb44 collects information from users at various stages. The main categories of information collected are listed below.

2.1 Registration and Identity Information

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address details

2.2 Financial and Transaction Information

• Deposit and withdrawal transaction history
• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction date, amount, and method

2.3 Usage and Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Website browsing activity and gaming history
• Cookie and session data (see Section 8 for details)

3. Purpose of Using Information

bb44 uses the collected information for the following purposes:

• Account management: Handling registration, login verification, password recovery, and account security.
• Identity verification (KYC): Confirming the age and identity of the account holder and ensuring access is granted only to eligible individuals. Only persons aged 21 or above may register on bb44.
• Transaction processing: Carrying out all financial operations related to deposits, withdrawals, and bonuses.
• Customer support: Providing 24/7 support in Bengali and English via live chat and email.
• Security and fraud prevention: Detecting and preventing suspicious activity.
• Service improvement: Analysing platform performance and improving the user experience.
• Communication: Sending important updates, policy changes, and security notifications.

4. Sharing and Disclosure of Information

bb44 treats user privacy as a top priority. However, information may be shared with third parties in specific circumstances:

4.1 Service Partner Providers

Limited information is shared with selected third-party organisations for payment processing, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements and may not use the information beyond the services provided.

4.2 Legal Obligations

Information may be disclosed on the basis of a valid court order, order from a competent authority, or legal requirement. In such cases, only the minimum information legally required will be provided.

4.3 Organisational Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, that entity will be legally bound to manage the information in accordance with the terms of this Policy.

5. Data Security Measures

bb44 has adopted industry-standard technical and administrative measures to protect user information. The security measures in place are listed below:

• SSL encryption: All data transmitted through the website and mobile app is encrypted using SSL (Secure Socket Layer) technology.
• Password hashing: User passwords are never stored in plain form; they are secured using strong cryptographic hashing methods.
• Two-step verification (OTP): OTP verification is available for login and important transactions.
• Access control: Only authorised staff can access specific data, and all access is monitored.
• Regular security reviews: Regular audits are conducted to identify security vulnerabilities.
• Data backup: Secure backups of data are maintained on a regular basis.

However, no data transmission over the internet is entirely risk-free. bb44 takes every precaution, but you also have a responsibility for the security of your account — in particular, keeping your password confidential and not logging in from unfamiliar devices.

6. Data Retention Period

bb44 retains user information only for as long as necessary. Details of the retention policy are as follows:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a specified period for legal and financial record-keeping purposes.
• Transaction information: Records of financial transactions are retained for an extended period for audit and legal purposes.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies have a maximum lifespan of 12 months.

7. User Rights

As a bb44 user, you have the following rights regarding your information:

7.1 Right to Access Information

You can contact bb44's support team to find out what information is stored on your account. The support team responds in Bengali and English 24/7 via live chat and email.

7.2 Right to Correct Information

If any of your registered information is incorrect, you may request a correction. After verifying your identity, the information will be corrected through the proper process.

7.3 Request to Close Account

If you no longer wish to use bb44's services, you may request that your account be closed. Subject to legal obligations, your information will be deleted or deactivated.

7.4 Objection to Data Processing

You have the right to object to the use of your information for specific purposes. However, processing that is essential for the operation of the service may continue.

The Responsible Gaming guide contains detailed information on how to manage your gaming habits and self-exclusion options.

8. Cookie Policy

bb44's website and app use cookies to function properly and to improve the user experience. Cookies are small text files stored on your device.

8.1 Essential Cookies

These are necessary for the core functions of the website — maintaining login sessions, security verification, and saving language preferences. These cookies cannot be disabled.

8.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site users visit most. This helps bb44 improve its services. These cookies can be disabled from your browser settings.

8.3 Preference Cookies

These cookies are used to remember your language, theme, and other preferences. They can be deleted from your browser settings, but if you do so, you will need to set your preferences again each time you log in.

9. International Data Transfers

bb44's servers and service provider partners may be located in different countries. This means your information may be transferred to and processed in other countries. However, such transfers are always carried out with appropriate security measures in place. All terms of this Privacy Policy apply to international data transfers as well.

10. Protection of Minors' Information

bb44's services are for persons aged 21 or above only. bb44 never knowingly collects information from minors. If it becomes known that a minor has registered by mistake, the relevant account will be closed immediately and the information deleted.

Parents and guardians are advised to monitor children's and teenagers' internet use closely and to prevent them from accessing bb44's platform.

11. Third-Party Links

bb44's platform may contain links to third-party websites. If you follow these links, you will leave the bb44 environment and the privacy policy of those sites will apply. bb44 is not responsible for the data protection practices of third-party sites.

12. Changes to the Policy

bb44 reserves the right to amend this Privacy Policy at any time. Users will be notified by email or through the platform before changes take effect. Continued use of the platform after changes are made will be considered acceptance of the updated Policy.

For more information on other terms, rules, and rights related to using the service, see the Frequently Asked Questions (FAQ) page.

13. Contact

If you have any questions, feedback, or complaints about this Privacy Policy, please contact the bb44 support team: